Refund & Cancellation Policy

Because most of what we ship is alive, our refund and cancellation rules are built around getting your plants to you quickly while still giving you a fair window to change your mind or report a genuine problem. This policy explains exactly how cancellations, damage reports and refunds work for orders placed with Mangi Greens, operated by MANGI LAL GREENS (OPC) PRIVATE LIMITED.

1. Cancelling an Order

You may cancel your order free of charge within 6 hours of placing it, or before it is dispatched from our nursery — whichever happens first. Because our plants are packed and picked up by courier partners quickly to keep them healthy in transit, once an order has been dispatched we are no longer able to accept a cancellation. To cancel within the eligible window, contact us as soon as possible with your order number.

2. Reporting a Problem with Your Delivery

If your order arrives damaged, is the wrong item, or is missing something you ordered, please notify us within 24 hours of delivery. To help us resolve it quickly, include your order number along with clear photographs of both the outer package and the affected product, sent to us by email or WhatsApp. Reports made after this 24-hour window may not be eligible for a refund or replacement, so please check your order as soon as it arrives.

3. When Refunds Are Given

We issue refunds where we've genuinely fallen short, specifically for:

• The wrong item being sent.
• Severe damage during transit that affects the plant or product's usability.
• A product missing from your order.

4. When Refunds Are Not Given

Because our products are living plants shipped over long distances, some things are expected and are not treated as defects. We do not offer refunds for:

• Natural variation in a plant's size, shape, colour, leaf count or bloom stage.
• Minor soil spillage inside the packaging during transit.
• Some leaf shedding or wilting caused by transit stress, which most plants recover from with basic care.
• Delays caused by the courier that are outside our control.
• An incorrect or incomplete delivery address provided by the customer.
• Failed delivery attempts where the parcel could not be handed over despite the courier's attempts.

5. How Refunds Are Processed

Once a refund is approved, it is credited back to your original payment method within 5–7 business days, depending on your bank or payment provider's processing times. In some cases, we may offer a replacement plant or product instead of a refund — for example, where re-sending the item is quicker and more convenient for you.

6. Contact Us

To cancel an order or report a delivery issue, reach us at info@mangigreens.in or , or via our Contact page.